Return policy

Right of Withdrawal from the Contract of Sale (for Consumers Only).

1.1 Pursuant to Clause 17.12 of the Rules of Retail Trade approved by Resolution No 697 of the Government of the Republic of Lithuania of 11 June 2011 (wording of 29 July 2014), high quality pearls, precious stones, precious metals and precious metal articles, with the exception of imitation costume jewellery, purchased in the locally-owned retail outlets (codes according to the Combined Nomenclature 7101 to 7116, 7118), shall be non-replaceable and non-refundable.

1.2 The Buyer-Consumer shall have the right to withdraw from the contract of sale concluded with the Seller in the Online Shop without stating a reason, by notifying the Seller in writing within 14 calendar days from the date of receipt of the Goods. The Buyer shall notify the Seller thereof by e-mail address: [email protected] or by post address: Stiklių g. 9/Gaono g. 10, Vilnius, LT-01131. The notice must clearly state that the Buyer is withdrawing from the contract, returning the Goods and requesting a refund of the money paid, the Buyer’s account to which the Buyer wishes to receive the refund, and the document confirming the purchase of the Goods from the Seller.

1.3 The Buyer-Consumer may only exercise the right to return the Goods if the aforementioned 14-day return period has not been missed. The Buyer shall deliver the Goods to the Seller’s sales outlets at Stiklių g. 9/Gaono g. 10, Vilnius; Karaliaus Mindaugo pr. 49, Kaunas, Kaunas; Taikos pr. 61, Klaipėda, or Vytauto g. 98, Palanga, or shall send them by registered post/courier service to Stiklių g. 9/Gaono g. 10, Vilnius, with serving them over to the consignee. The cost of returning the Goods shall be borne by the Buyer. The risk of loss or damage to the Goods shall be borne by the Buyer until the Goods are served over to the Seller.

1.4 According to Clause 6.2 of the Rules, the returned Goods must be undamaged, with no signs of mechanical damage, without loss of merchantable appearance, with all labels intact and quality certificates, in the neat original packaging and unused. In the event of defects in the Goods or their packaging or signs of wear and tear, the withdrawal from the contract of sale shall not be allowed and the Seller shall have the right not to accept the returned Goods and not to refund the money to the Buyer. In this case, the Buyer shall have the right to collect the Goods from the Seller.

1.5 The Buyer-Consumer who has withdrawn from the contract of sale in accordance with Clause 6.2 of the Rules shall receive a full refund of all monies paid for the Goods, including the cost of delivery of the Goods to the Buyer, provided that the Goods have been returned within the prescribed time limit and comply with the requirements of Clause 6.3 of the Rules. The Buyer must pay the direct costs of returning the Goods. Upon receipt of the returned Goods, the Seller shall refund the money to the Buyer-Consumer to the bank account specified by the Buyer-Consumer only after having inspected the returned Goods at the Lithuanian Assay Office to ensure that the Goods are returned in the same condition as they were dispatched. Inspection of returned Goods at the Lithuanian Assay Office shall be the Seller’s right, but not its obligation. The Seller undertakes to refund to the Consumer all amounts paid, including the delivery costs paid by the Consumer, no later than within fourteen (14) days from the date on which the Seller receives the Consumer’s notice of withdrawal.

1.6 Pursuant to Clause 6.2 of the Rules, the right of withdrawal shall not apply and shall not be exercisable by the Buyer in respect of the Goods manufactured according to the Buyer’s special order, which have not been pre-manufactured, which have been manufactured in accordance with the Buyer’s personal choice or instruction, or which have been expressly tailored to the Buyer’s personal needs (e.g. for example, by a change in the size of a piece of jewellery, etc.).