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Prisijunkite, kad išsaugotumėte norų sąrašą ateičiai
Can I return or exchange an item?
Jewelry with diamonds or other gemstones (according to Lithuanian law) is generally non-returnable and non-exchangeable if purchased in physical stores.
However, when buying online, the rules are slightly different!
Items purchased online can be returned within 60 days
Changed your mind? No problem! You have 60 calendar days from the day you receive your item to return it.
Simply email us at [email protected] and attach your proof of purchase. We will send you a return form and arrange the most convenient way for you to send the item back.
How to return an item
You can return an item in three ways:
In our stores
Visit us in Vilnius (Stiklių str. 9), Kaunas (Akropolis), Klaipėda (Akropolis), or Palanga (Vytauto str. 98), where our consultants will assist you in filling out the return information.
Refunds will be issued via bank transfer to the same account used for your order.
By courier within Lithuania
We will arrange a courier to pick up your item, providing a shipping label. Simply pack the item and hand it to the courier.
Once we receive and inspect the item, your refund will be issued via bank transfer.
Via parcel locker in Lithuania
We will generate a return shipping label (LP Express or Omniva). You just need to place the item in the parcel locker.
After we receive and inspect the item, your refund will be issued via bank transfer.
What items can be returned?
Items must be:
unworn and unused,
free from damage or signs of wear,
in their original packaging with all tags and quality certificates intact – they must not be cut or removed.
If an item has been used or damaged, a refund cannot be issued. In such cases, you will be able to collect the item back.
When will I receive my refund?
We will issue your refund within 14 days of receiving the returned item, but only after:
we receive the item,
it has been inspected (if necessary, also at the Lithuanian Assay Office).
Important to know!
We’re happy to create jewelry just for you, but custom-made pieces cannot be returned – for example, if a ring or bracelet was resized or a piece was designed according to your personal preferences.
String bracelet repairs
All our string bracelets come with a 2-year warranty. If your bracelet breaks within two years of purchase, we will repair it free of charge.
If more than 2 years have passed, the repair cost is €10.
Important: The warranty is valid only with a proof of purchase (receipt or invoice).
If you don’t have one, the repair will cost €10, regardless of the purchase date.
How to send your string bracelet for repair
You can choose the most convenient method for you:
Leave your bracelet for repair; the repair time is 2 weeks.
When sending, please include a note with:
– your full name,
– return parcel locker address,
– phone number and email address,
– date of bracelet purchase,
– proof of purchase.
The repair time for bracelets is 2 weeks.
Please note that shipping costs to Lithuania and back, as well as any customs duties for shipments from outside the EU, are the responsibility of the customer.
Additional options when repairing your bracelet
When having your string bracelet repaired, you can:
restring it on a different color cord,
add an extra diamond, heart, clover, star, or another symbol.
If you’d like to add a symbol, just contact us and we’ll help you choose!
Repairs for other jewelry pieces
If you need a ring, pendant, earrings, or other jewelry repaired, we invite you to:
Visit one of our stores:
Vilnius – Stiklių str. 9
Kaunas – Akropolis (Karaliaus Mindaugo av. 49)
Klaipėda – Akropolis (Taikos av. 61)
Palanga – Vytauto str. 98
Please bring proof of purchase (receipt or invoice).
Or
Contact us by email: [email protected]
Our consultants will assess your piece and suggest the most suitable solution.
Free Jewelry Cleaning
Taking care of your jewelry means taking care of its sparkle.
We invite you to visit us every six months for a free ultrasonic cleaning of your pieces.
The cleaning takes only a few minutes.
We clean Factory by Ribas jewelry only.
Please bring proof of purchase (receipt or invoice).
You can have your jewelry cleaned at any of our stores:
Vilnius – Stiklių g. 9
Kaunas – Akropolis (Karaliaus Mindaugo av. 49)
Klaipėda – Akropolis (Taikos av. 61)
Palanga – Vytauto str. 98
No appointment necessary – just drop by at a time convenient for you!
If you have any questions, write to us and we’ll take care of everything.
[email protected]
